Refund Policy

At My PDFTools, we strive to provide high-quality digital products and services to enhance your PDF processing experience. We understand that circumstances may arise where a refund is necessary. Below is our refund policy to guide you through the process.

Eligibility for Refunds:

• 1.Unused Credits: Refunds are only available for credit packages that have not been used. If any credits from the package have been utilized, the refund request will be denied.
• 2.Timeframe: Refund requests must be submitted within 14 calendar days from the date of purchase. Requests made after this period will not be considered.

How to Request a Refund:

• ● To initiate a refund request, please contact us at feedback@my-pdf-tools.com. Include your transaction details, such as the purchase date, transaction ID, and the reason for the refund request.

Verification Process:

• ● Upon receiving a refund request, our team will verify the relevant information to determine eligibility. This process may require additional documentation or information from you.
• ● The verification process typically takes 3-5 business days.

Notification:

• ● You will be notified of the outcome of your refund request via email. If approved, the refund will be processed within 7 business days.

Refund Method:

• ● Approved refunds will be issued back to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

Exceptions:

• ● No partial or prorated refunds are provided.

Contact Us:

If you have any questions or require further assistance regarding our refund policy, please do not hesitate to contact us at feedback@my-pdf-tools.com. Thank you for choosing My PDFTools. We appreciate your understanding and cooperation.