Effective Date: 19/08/2024
This Privacy Policy applies to the information that we obtain through your use of our Website. It describes how and why we might collect, store, use, and/or share and otherwise process, in our capacity as data controller, the personal data we may collect relating to you when you use our services (the “Services”), such as when you:
This Privacy Policy has been drafted in light of the laws of the Hong Kong Special Administrative Region (HKSAR). We are committed to follow the law in all data processing operations in the HKSAR and where it otherwise applies.
We collect the following information:
1.1 Account and Profile Information
We collect information about you and your company as you register for an account or make purchases. Information we collect includes:
1.2 Technical information
When you use our website, our servers automatically record information ("log data"), including information that your browser sends whenever you visit a website. This log data may include your Internet Protocol address (IP), the address of the web pages you visited, browser type and settings, the date and time of your request and cookie data.
1.3 Error Reporting from Downloadable Products
We collect error reporting information when you use our downloadable products to help us improve our products and services. When the software encounters certain errors, it will automatically send troubleshooting information to our servers about the error. This feature can be opted out from the software settings and you can choose not to send the information. Information we collect includes:
1.4 Software Updates & License Information
Our Downloadable Products also communicate with our servers for licensing purposes, as well as to check for updates. Information we collect for these purposes includes: the name and version of the Downloadable Product, details about your computer such as hostname and currently logged in username, your Internet Protocol address (IP).
When you download, access, and use the Website, we may gather information through various means. Note that the technologies used for collection are provided by third parties and may include:
a. Cookies (and similar technologies): Like most online services, we may use cookies—small pieces of code that remain on your device after visiting websites and online services. These cookies enable us to provide you with customized information during subsequent visits.
b. Web Beacons: Pages of the Website may include small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow us to count users who have visited those pages and gather other related statistics.
3.1 We retain all rights, title, and interest (including all intellectual property rights) in and to the Website and the technology, systems, and software used to provide it. All rights not explicitly granted to you are reserved. You retain all intellectual property rights to the materials and content you upload and modify through the Website.
3.2 We use your information, excluding photos and facial features, to:
a. Provide you with the Website and its content, as well as any other information, products, or services you request from us.
b. Fulfill any other purpose for which you provide the information.
c. Carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection.
d. Notify you about updates to the Website and changes to any products or services we offer.
3.3 The usage and device information we collect helps us improve our Website and deliver a better, more personalized experience by enabling us to:
a. Estimate our audience size and usage patterns.
b. Store information about your preferences, allowing us to customize our Website according to your individual interests.
c. Speed up your searches.
d. Recognize you when you use the Website without registration.
If we decide to change the purposes of processing specified above, we will inform you of such changes before using your personal information for the new purposes and seek your separate consent if required by applicable laws.
4.1 When you use the Website, certain third parties may employ automatic information collection technologies to gather information about you or your device. Third parties we use to collect data regarding Website users include:
These third parties may use tracking technologies to collect information about you when using this Website. 4.2 We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
5.1 Account and Payment Information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services.
5.2 User Files: All user-uploaded files as well as the processed output files will be permanently deleted after upload or processing respectively. We store the files for the sole purpose of giving you enough time to process and download them. No backups are made of these files. We don’t access your files without your explicit permission.
5.3 User Public Shared Files: You can choose to share processed output files with others, using our "Sharing" features (such as sharing them by email or by generating a public link). When a public link is generated for a shared file, we make a copy of the file and store it for the lifetime of the shared link. Anyone who has the shared link can access the shared files. The access link and the shared files will be permanently deleted automatically, 7 days after being shared.
6.1 We may disclose personal information that we collect or you provide without restriction under these circumstances:
a. To our subsidiaries and affiliates.
b. To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
c. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
d. To fulfill the purpose for which you provide it.
e. For any other purpose disclosed by us when you provide the information.
f. With your consent.
g. To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
h. To enforce our rights arising from any contracts entered into between you and us.
i. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others.
7.1 You have the right to access your personal data and the right to data portability. This means you can request your personal data from the Website in a structured, commonly used, and machine-readable format.
7.2 You have the right to request that the Website rectify your personal data. This means you can request that all inaccurate personal data concerning you be corrected. You can also complete the personal data if needed.
7.3 Withdraw your consent. You can withdraw your consent for the collection and processing of your personal data by us at any time by contacting us at: feedback@my-pdf-tools.com without affecting the lawfulness of processing based on consent before its withdrawal. After we receive such a withdrawal request from you, we will process it in a timely manner and will no longer process your personal data unless otherwise required by law.
When you delete your account, we delete all content associated with your account. To delete your account at any time, please contact us at: feedback@my-pdf-tools.com
8.1 If you are a resident of the European Union, you will benefit from any mandatory provisions of the law in your country. You may have certain additional rights with respect to your personal information under the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”). Nothing in this Agreement, including the paragraph above, affects your rights to rely on such mandatory provisions of local law.
8.2 You may contact us at feedback@my-pdf-tools.com to exercise any of the above rights. We may request specific information from you to confirm your identity, and in some circumstances, we may charge a reasonable fee for access to your information.
8.3 If you believe that our processing of your information is inconsistent with your data protection rights under the GDPR and we have not adequately addressed your concerns, you have the right to lodge a complaint with the data protection supervisory authority of your country.
9.1 General age limitation: The Website is not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18 (in certain cases, this age might differ due to local regulatory requirements). If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at feedback@my-pdf-tools.com.
We may update our privacy policy from time to time to better provide our services and comply with applicable laws. Additional notifications will be displayed or otherwise communicated to you. Please periodically visit this privacy policy page to check for any changes. If, within a reasonable time after notifications of updates, you continue to use the Services, it will be considered as having accepted all amendments made unless there is an obligation imposed on the Website by an applicable law to obtain your explicit consent to the amendments.
To ask questions or comment about this privacy policy and our privacy practices, contact us at: feedback@my-pdf-tools.com.
Company Name: Synapse AI Limited
Operation Start: since 2024
AAddress: 5/F., Manulife Place, 348 Kwun Tong Road, Kowloon, Hong Kong
Contact Email: feedback@my-pdf-tools.com